Frequently Asked Questions

Where can I see a demonstration of State Bank of Kimball's Online Banking product? To view a demo of State Bank of Kimball's Online Banking, go to our Online Banking Center, click on the Enroll button and then click on Demo.

How do I enroll in Online Banking? As long as you have a State Bank of Kimball deposit account and have Internet access, simply click on the Enroll button, then click on the applicable Enrollment Form and follow the on-screen instructions.

Do I have to open a new or special account to use Online Banking? No. As long as you have a State Bank of Kimball deposit account and have Internet access, you may use Online Banking.

How much does State Bank of Kimball's Online Banking cost? There is no charge for using online banking if you accept electronic statements.

How soon can I start using State Bank of Kimball's Online Banking after enrolling? Once we receive your enrollment request, we will mail you a user name and password via U.S. mail. You may start using State Bank of Kimball's Online Banking as soon as you receive this user name and password.

Can I change my password? You will use your original password to login the first time. Then, it will prompt you to change your password. You can change your password as often as you like. For improved security of your password, please use random words and numbers. State Bank of Kimball's Online Banking requires your password to be at least eight characters long and to contain at least one numeric, one special and six alpha characters. Never use easy to guess passwords such as a simple series of numbers, a child's name, a birth date, etc. If you for some reason forget your password, we can reset it.

How current is the information provided online? State Bank of Kimball's Online Banking product reflects transaction updates several times daily. Online transactions completed after 3:00 p.m. will not be reflected until the next business day.

How much past account information can I view? Checking and savings account information includes activity appearing on your last mailed statement plus any current activity. Online Banking users also have the ability to view up to their last twelve (12) months worth of both checking and savings statements.

Are there any times when Online Banking services may not be available? The State Bank of Kimball Online Banking product is scheduled to receive regular system maintenance between the hours of 3:30 AM to 5:30 AM on Wednesdays. You may experience technical difficulties if you attempt to access your accounts during the maintenance period; if so, please sign on to your accounts at a later time.




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